Payment Collections & Document Clearance Officer

Location: Dammam, Saudi Arabia
Employment Type: Full-Time
Work Arrangement: Office-Based with Frequent Client & Site Visits

About Al Keram

Al Keram Arabia Company Limited is a construction company operating in Saudi Arabia, delivering commercial construction projects, repairs, restorations, and multi-phase projects. The company provides an end-to-end project experience covering communication, budgeting, staffing, on-site organization, and project execution.

About the Role

Al Keram is looking for a Payment Collections & Document Clearance Officer to support the company in following up on outstanding client payments and handling shipment document clearance and related administrative coordination.

The role will involve regular communication and follow-up with clients, including frequent visits to client offices and project sites. The successful candidate should be comfortable working in a field-based environment, coordinating with different stakeholders, and travelling regularly as required.

Key Responsibilities

Payment Collections & Client Follow-Up

• Follow up with clients regarding outstanding invoices and pending payments.

• Maintain regular communication with clients to ensure timely payment collection.

• Visit client offices and project sites to follow up on outstanding payments when required.

• Coordinate with internal teams regarding invoices, payment status, and outstanding balances.

• Maintain accurate records of collection activities and client follow-ups.

• Escalate delayed or overdue payments to the relevant internal stakeholders.

Document Clearance & Coordination

• Support the clearance of shipment and related documents.

• Coordinate with relevant parties to ensure required documents are complete and processed on time.

• Follow up on documentation requirements with clients, suppliers, shipping agents, and other stakeholders.

• Assist with administrative tasks related to shipments, deliveries, and document processing.

• Maintain organized records of clearance and shipment-related documentation.

General Administration & Coordination

• Support day-to-day administrative and coordination activities as required.

• Communicate effectively with clients and external stakeholders.

• Coordinate internally to resolve payment, documentation, and administrative issues.

• Prepare basic reports and updates on payment collections and pending documentation.

• Perform regular client and project-site visits as required.

Requirements

• 0–1 year of relevant experience in payment collections, customer follow-up, document clearance, administration, or a similar role.

• Fresh graduates with strong communication and coordination skills may also be considered.

• Good verbal and written communication skills.

• Strong follow-up and interpersonal skills.

• Good organizational and time-management abilities.

• Comfortable dealing directly with clients and external stakeholders.

• Willingness to travel regularly to client offices and project sites.

• Basic proficiency in Microsoft Office.

• Ability to work independently and follow up on tasks until completion.

Preferred Candidate Profile

We are looking for someone who is:

• Proactive and persistent in following up on outstanding payments.

• Confident communicating with clients and visiting their offices or project sites.

• Well-organized and detail-oriented when handling documents.

• Comfortable with frequent travel and field-based responsibilities.

• Strong in coordination and follow-up.

• Professional and customer-focused.